Replacement & Return Policy
Nature Fiesta offers free replacements for eligible damaged or broken items. We do not offer money refunds or change-of-mind returns.
Replacement eligibility
Replacement requests for damaged or broken items must be raised within 7 days from the delivery date. Use the return request option in your delivered order to submit your claim. Requests are reviewed by the admin team before approval or rejection.
Selected items
You can request replacement of only the damaged or broken items in an order. The requested quantity cannot exceed the quantity purchased or the remaining eligible quantity for that item.
Damaged products
For damaged product returns, customers must select the damaged reason and upload at least 1 image. A maximum of 3 images can be uploaded. These images are stored privately and used by the admin team for review.
Other return reasons
Change-of-mind returns and exchanges of undamaged items are not offered. If your damage claim needs further explanation, add the details to your request or contact support.
Approval process
Return requests are sent to the admin team for review. Admin can approve or reject the request and must add a reason. The latest return status and admin reason are shown in the customer's return history.
Free pickup and replacement
For approved damaged or broken item claims, Nature Fiesta will arrange collection of the affected item and deliver its replacement at no cost to the customer. Support will coordinate the pickup and replacement delivery. No return shipping, replacement delivery, or restocking fee is charged.
Money refunds
Our policy provides replacements only; money refunds are not offered. This policy does not limit any rights that cannot be excluded under applicable law.
Non-returnable cases
A return may be rejected if the request is outside the return window, images or details are insufficient for damaged product claims, the item was misused after delivery, the return quantity is invalid, or the product condition does not match the submitted reason.
Cancellations
Customers may cancel eligible orders before shipment or fulfilment reaches a stage where cancellation is no longer possible. A cancellation reason may be required.
Reward points
Reward points are not credited instantly. Eligible points are kept pending and are credited only after delivery and completion of the 7-day return window, subject to order status and return/refund activity.